Frequently asked questions


Q: Are all mochilas handmade?

A: Yes, all made by Colombian Wayúu artisans.

Q: Do you ship worldwide?

A: No,  we currently ship to United States, Canada and Mexico. For other countries please contact us directly for shipping costs.

Q: Where are the products shipped from?

A: Bogotá, Colombia.

Q: How is the product shipped?

A: We ship all products via Fedex, you will receive your tracking code within 48 hours of your purchase.

Q: What is the payment method?

A: For all transaction we trust and use Paypal.

Q: Are all sales final?

A: Yes.

4 thoughts on “F.A.Q

  1. Faith

    Hi There I had asked about your blue / orange and pink bag awhile ago and I am still interested, I was wondering if you could show me a photo of the bottom of the bag, as well what the length of the strap is?
    Thank you! 🙂

  2. choi


    I’ve already placed an order (#281, 282, 284) and paid it with help of Paypal, but it indicated ‘Awaiting payment’

    Can’t this product be purchased?

    What do I have to order it, I would really love to purchase it.


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