Frequently asked questions
Q: Are all mochilas handmade?
A: Yes, all made by Colombian Wayúu artisans.
Q: Do you ship worldwide?
A: No, we currently ship to United States, Canada and Mexico. For other countries please contact us directly for shipping costs.
Q: Where are the products shipped from?
A: Bogotá, Colombia.
Q: How is the product shipped?
A: We ship all products via Fedex, you will receive your tracking code within 48 hours of your purchase.
Q: What is the payment method?
A: For all transaction we trust and use Paypal.
Q: Are all sales final?